Trial Period
New customers may begin with a limited free trial period. No refund applies to the free trial period because it is offered without charge.
Subscription Payments
Paid subscriptions are billed according to the selected plan, billing cycle, and billing currency shown at the time of purchase or administrative approval.
Refund Requests
Refund requests are reviewed case by case by Gray Solution. Factors considered may include billing error, duplicate charge, service activation status, and actual platform usage.
Non-refundable Items
Custom implementation work, one-time setup services, data migration services, and completed consulting work are generally non-refundable unless otherwise agreed in writing.
Cancellation
Customers may request cancellation before the next renewal cycle. Access rules after cancellation may depend on the service agreement, outstanding balances, and data retention obligations.